Legal
Privacy Policy
1. Information we collect
We collect information you submit through account creation, checkout, song request forms, review flows, and customer support, including names, email addresses, request details, and submitted story content.
2. How we use your information
We use your information to create and deliver your song, communicate with you about your order, process payments, provide support, maintain your customer dashboard, and improve the service.
3. Payments
Payments are processed through third-party payment providers. We do not store full payment card details on our own systems.
4. Third-party services
We use third-party providers for infrastructure, storage, email, authentication, and payment processing. Those providers may process data as needed to support the service.
5. Data retention
We retain customer account and request information for operational, support, and delivery purposes unless deletion is requested or required by law.
6. Your choices
You may request updates to inaccurate information and may contact us regarding deletion or account-related questions, subject to business, legal, and operational requirements.
7. Security
We use reasonable technical and operational measures to protect customer data, but no internet-based service can guarantee absolute security.
8. Contact
For privacy questions, contact Heart and Harmony Studio using the support information shown on the website.